Return Policy

Return and Refund Policy

Return Policy:

​​We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return/Exchange charges may apply on case to case basis.

Shipping Charges are Non-Refundable.

Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

Refund will be initiated to the source account within 7 days of returning the item.

You can always contact us for any return question at info@urbanyug.com.

NOTE FOR RETURN

1. The items should be unused and unwashed for hygiene reasons.
2. The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
3. Customized products cannot be returned or exchanged.
4. Return/Exchange requests that are not raised within the return period the product would not be accepted.
5. In case of a size issue or the wrong product received, you can raise the exchange request within seven days of delivery of the product.
6. We can exchange the product with another size or the correct product of the same value. There are no extra charges and we can arrange the reverse pickup.
7. To avoid such issues. Do not accept the damaged package at the time of delivery.
8. Free exchange on Size issues but no Refund on Size issues.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation Policy:

In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website.

We don’t deduct any amount for cancellation if product hasn’t been shipped and it will be credited back to original payment method.

QUESTIONS

If you have any questions concerning our return & refund policy, please contact us at:

+91 8800262241

info@urbanyug.com